PRIVACY POLICY
Last Updated: August 2026
CalmDesk, a coworking space operated by Logosster, respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it when you visit our website, contact us, make a payment, register as a member, or use our workspace.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with CalmDesk, we may collect the following information:
A. Personal Information
When you contact us, register for membership or make a booking, we may collect:
- Full name
- Mobile number
- Email address
- Residential address, where required
- Occupation or profession
- Company or business name
- Emergency contact details
- Membership and booking details
B. Identity Verification Information
For security and record-keeping purposes, CalmDesk may request a valid identity document from members or visitors where reasonably required.
Examples may include:
- Aadhaar
- Driving Licence
- Passport
- Voter ID
- Other valid identity documents
We aim to collect only the information reasonably necessary for verification and security purposes.
Where possible, we may record only limited identification details rather than retaining unnecessary copies of identity documents.
C. Payment Information
When you make a payment for a Day Pass, Weekly Pass, Monthly Fixed Seat, security deposit or any other service, payment may be processed through third-party payment providers such as Razorpay.
CalmDesk may receive information such as:
- Payment amount
- Payment date
- Transaction/reference number
- Payment status
- Billing details
We do not intentionally collect or store your complete debit card, credit card, UPI PIN, banking password or other confidential payment credentials.
Payment processing is handled by the applicable payment service provider according to its own privacy and security practices.
2. Information Collected Through Our Website
When you visit the CalmDesk website, certain technical information may be automatically collected, depending on the website configuration and services we use.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate usage information
- Date and time of website access
This information may be used to improve website performance, security and user experience.
3. How We Use Your Information
CalmDesk may use your information for purposes including:
- Processing bookings and memberships
- Managing Day Pass, Weekly Pass and Monthly Fixed Seat memberships
- Processing payments
- Issuing invoices and payment receipts
- Managing refundable security deposits
- Communicating with members and customers
- Providing customer support
- Identity and security verification
- Maintaining member and visitor records
- Managing workspace access
- Responding to enquiries
- Improving our services and website
- Preventing fraud, misuse and unauthorized activity
- Complying with applicable laws and legal requirements
We will not use your personal information for unrelated purposes without an appropriate legal basis or, where required, your consent.
4. WhatsApp, Email & Communication
If you provide your mobile number or email address, CalmDesk may contact you regarding:
- Membership
- Payments
- Booking confirmations
- Renewal reminders
- Security deposit
- Workspace-related updates
- Customer support
- Important service announcements
We may communicate through phone calls, WhatsApp, SMS or email.
You may request that we stop sending non-essential promotional communications.
5. Payment Processing
CalmDesk may use third-party payment providers, including Razorpay, to process payments.
When you make a payment, certain information may be shared with the payment provider as necessary to process the transaction.
CalmDesk does not intentionally store complete card details, UPI PINs, banking passwords or other confidential payment credentials.
For more information about how Razorpay handles personal information, please refer to Razorpay’s own privacy policy.
6. Cookies
Our website may use cookies or similar technologies to improve functionality, understand website usage and provide a better user experience.
Cookies may be used for purposes such as:
- Website functionality
- Analytics
- Performance monitoring
- Security
- Remembering preferences
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Sharing of Information
CalmDesk does not sell or rent your personal information.
We may share limited information with trusted third-party service providers where reasonably necessary to operate our business, including:
- Payment processors
- Website hosting providers
- Email or communication providers
- Technology/service providers
- Professional advisors
- Government authorities or law-enforcement agencies where legally required
We only intend to share information that is reasonably necessary for the relevant purpose.
8. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
Members and customers are also responsible for maintaining the security of their own passwords, devices and account information.
9. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Membership management
- Accounting and financial records
- Customer support
- Security and record-keeping
- Legal and regulatory requirements
- Resolving disputes
When personal information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.
10. Identity Documents
Where identity verification is required, CalmDesk will take reasonable steps to protect the information provided.
We do not intend to retain unnecessary identity-document information indefinitely.
Where a copy of an identity document is not required for a legitimate business or legal purpose, CalmDesk may choose to verify the document and retain only limited verification details.
11. Security Cameras / CCTV
For security and safety purposes, the CalmDesk premises may use CCTV or other security monitoring systems where installed.
CCTV footage may be used for:
- Security
- Safety
- Investigation of incidents
- Protection of members and property
- Compliance with applicable legal requirements
CCTV footage may be accessed only by authorized persons or disclosed to appropriate authorities where legally required.
12. Children’s Privacy
CalmDesk is intended for working professionals, freelancers, entrepreneurs and other users who are legally able to use the services.
We do not knowingly collect personal information from children for membership purposes.
If we become aware that personal information has been provided by a child without appropriate authorization, we may take reasonable steps to delete it.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
CalmDesk is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Raise concerns regarding the handling of your personal information
Some requests may be subject to applicable legal, contractual or regulatory requirements.
To make a privacy-related request, please contact us using the details below.
15. Changes to This Privacy Policy
CalmDesk may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
The updated version will be published on this page with the revised “Last Updated” date.
We recommend checking this page periodically for any changes.
16. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
CalmDesk Coworking Space
South Bopal, Ahmedabad, Gujarat
Phone / WhatsApp: +91 91069 97118
Email: calmdeskcowork@gmail.com
Operated by Logosster